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Garantie 5 ans pièces et main d'oeuvre

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Subway

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Approved Model Brochure

Voir le PDF
Subway-Brochure

Subway’s Products

Service Company Locator

  • Grabbing the serial number, usually found on the inside left wall of the cabinet
  • Exclude any hyphenated digits (such as -1 or -2 on the label)
  • Go to the support section of our website ‘My True’ and select “Service Company Locator”
  • Enter country code and cabinet serial number
  • Enter site postcode location in the “Service Partner Locator” and click submit
  • This will bring up the list of approved service companies who cover the site post code
  • Contact any of the service companies listed either by phone or email
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Warranty

If you’re unsure what your remaining warranty cover is, you can check it easily by:

  • Grabbing the serial number, usually found on the inside left wall of the cabinet
  • Exclude any hyphenated digits (such as -1 or -2 on the label)
  • Go to the support section of our website ‘My True’
  • Put in your country and unit serial number
  • Here you can find information about your product, including its User Manual and Warranty status
  • The full terms and conditions of our warranty coverage can also be reviewed here
Warranty

Policy

Coverage is 5 years parts and labour (including the compressor).

Procedure

  • It is the responsibility of the selling distributor to provide for technical response under warranty.
  • When a supplying distributor is unable to provide direct technical service, that distributor is responsible for arranging service through a third party. True can provide details of approved suppliers of technical service on a national basis.
  • Warranty parts are available from True on the provision of the cabinet serial number. We reserve the right to request the return of defective parts. Replacement compressors are invoiced. Upon receipt of the tag from the defective compressor, invoice will be credited in full.
  • All invoices for the provision of technical service must come from the original supplying distributor, and include model number, serial number, date of installation and a breakdown of labour time used.

Any queries that you may have about warranty provision should be directed in the first instance to your Regional Sales Director or to the Warranty Service Department.

We hope this covers all the information that you need to provide your customer with an effective, speedy after-sale service and look forward to being of continued service in the future.

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Our warranty will be null and void if:

  • Service Work is undertaken by unqualified or unauthorised persons.
  • Repairs are made using components or replacement parts not supplied by True and not previously authorised by True.
  • True or its Authorised Representatives are denied the right to inspect equipment that is subject to frequent failures and excessive warranty claims.
  • Abuse (verbal or threatening behaviour) of True Employees or their Authorised Representatives by End Users, Dealers or their Staff.
  • Equipment is not paid for within the terms and conditions of supply.

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